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MadZ DVD to iPod / PSP Video Converter

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Frequently Asked Questions (FAQs)


Table of Contents 

  1. Does MadZ DVD to Zune Video Converter work with encrypted commercial DVDs?
  2. Can I use MadZ DVD to Zune Video Converter to copy a DVD to my computer hard drive?
  3. My computer hard drive crashed and I had to reinstall the DVD to Zune Video Converter software. Now I am not able to activate it using the same activation code I received when I bought it. Can I get a new activation code?
  4. Can I get a new activation code for my other computer?
  5. Does MadZ DVD to Zune Video Converter work with episodic DVDS, e.g., DVDs of TV Shows?
  6. I live in Europe. Will DVD to Zune Video Converter work with PAL format DVDs?
  7. Will DVD to Zune Video Converter work with MS Vista?

Does MadZ DVD to Zune Video Converter work with encrypted commercial DVDs?

Yes, MadZ DVD to Zune Video Converter will work with nearly all encrypted commercial DVDs. Before the video on the DVD is converted into .WMV format, it will be decrypted by the software.  However, it is possible that you may discover some commercial DVDs that our software will not decrypt and convert successfully. There are millions of commercial DVDs on the market from hundreds of DVD publishers. As you can imagine, it was not possible to fully test our software with all of them. Also, DVD publishers are continually inventing new encryption protocols and so there may be some relatively new DVDs out there for which our software will not work--yet.

That is why we are continually working to upgrade the decryption capabilities of our software. If you discover DVDs that it will not successfully convert, please let us know immediately what titles you were trying to convert and what exactly happened when you tried to convert them. Also, be sure to keep your version of MadZ DVD to Zune Video Converter updated, using our FREE UPDATE service, so that you have access to the most effective decryption capabilities available.

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Can I use MadZ DVD to Zune Video Converter to copy a DVD to my computer hard drive?

Yes, you can use MadZ DVD to Zune Video Converter to create Video_TS folders on your computer's hard drive. From that point, you can then either burn those folders to a blank DVD using DVD burning software, or you can convert the Video_TS folder contents for uploading to your Zune.

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My computer hard drive crashed and I had to reinstall the DVD to Zune Video Converter software. Now I am not able to activate it using the same activation code I received when I bought it. Can I get a new activation code?

For a limited time, MadZ Software is offering currently registered users a replacement activation code free of charge, for situations like the one you have experienced. The only thing that we ask in return is that you provide us with some feedback (good or bad) about our software. To get a new activation code, you will first need to reinstall the demo version of the software on your new computer/hard drive. Then send us an email describing your situation, along with the Buyer ID Code from the Buy Now popup, your full name, and your feedback.  As soon as we confirm that you are a registered owner of the software, we will send you a new activation code.  Note: MadZ Software reserves the right to end this offer at any time, after which you will need to purchase another copy of the software in order to get a new activation code.

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Can I get a new activation code for my other computer?

If you need an additional activation code for a second computer, you can purchase one from MadZ Software for only $5.00.   Note: There is a limit of only one additional code per customer. And MadZ Software reserves the right to end this offer or change the price at any time.

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Does MadZ DVD to Zune Video Converter work with episodic DVDS, e.g., DVDs of TV Shows?

Yes, you can convert individual titles from episodic DVDs. However, you can only convert one title at a time. MadZ DVD to Zune Video Converter will not convert multiple titles from a DVD simultaneously.

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I live in Europe. Will DVD to Zune Video Converter work with PAL format DVDs?

Yes. Absolutely.

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Will DVD to Zune Video Converter work with MS Vista?

At this time we cannot certify our software as compatible with MS Vista. It has not yet been fully tested with MS Vista.

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