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Frequently Asked Questions (FAQs)
- Does MadZ DVD to
Zune Video Converter work
with encrypted commercial DVDs?
- Can I use MadZ DVD to
Zune Video Converter
to copy a DVD to my computer hard drive?
- My computer hard drive crashed and I had to
reinstall the DVD to Zune Video Converter software. Now I am not able to
activate it using the same activation code I received when I bought it. Can I
get a new activation code?
-
Can I get a new activation code for my other
computer?
- Does MadZ DVD to
Zune Video Converter work
with episodic DVDS, e.g., DVDs of TV Shows?
- I live in Europe. Will DVD to
Zune Video
Converter work with PAL format DVDs?
- Will DVD to Zune Video
Converter work with MS Vista?
Yes, MadZ DVD to Zune Video Converter will work with nearly all
encrypted commercial DVDs. Before the video on the DVD is converted into .WMV
format, it will be decrypted by the software. However, it is possible that
you may discover some commercial DVDs that our software will not decrypt and
convert successfully. There are millions of commercial DVDs on the market from
hundreds of DVD publishers. As you can imagine, it was not possible to fully
test our software with all of them. Also, DVD publishers are continually
inventing new encryption protocols and so there may be some relatively new DVDs
out there for which our software will not work--yet.
That is why we are continually working to upgrade the decryption capabilities
of our software. If you discover DVDs that it will not successfully convert,
please let us know immediately what titles you were trying to convert and what
exactly happened when you tried to convert them. Also, be sure to keep your
version of MadZ DVD to Zune Video Converter updated, using
our FREE UPDATE service, so that you have
access to the most effective decryption capabilities available.
Yes, you can use MadZ DVD to
Zune Video Converter to create Video_TS
folders on your computer's hard drive. From that point, you can then either burn
those folders to a blank DVD using DVD burning software, or you can convert the
Video_TS folder contents for uploading to your
Zune.
For a limited time, MadZ Software is offering currently registered users a
replacement activation code free of charge, for situations like the one you have
experienced. The only thing that we ask in return is that you provide us with
some feedback (good or bad) about our software. To get a new activation code,
you will first need to reinstall the demo version of the software on your new
computer/hard drive. Then send us an email describing your situation, along with
the Buyer ID Code from the Buy Now popup, your full name, and your feedback.
As soon as we confirm that you are a registered owner of the software, we will
send you a new activation code.
Note: MadZ Software
reserves the right to end this offer at any time, after which you will need to
purchase another copy of the software in order to get a new activation code.
If you need an additional activation code for a second
computer, you can purchase one from MadZ Software for only $5.00.
Note: There is a limit of only one additional code per
customer. And MadZ Software reserves the right to end this offer
or change the price at any time.
Yes, you can convert individual titles from episodic DVDs. However, you can
only convert one title at a time. MadZ DVD to Zune Video Converter will
not convert multiple titles from a DVD simultaneously.
Yes. Absolutely.
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At this time we cannot certify our software as compatible with MS Vista. It has not yet been fully tested with MS Vista.
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